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The Hidden Value of Customer Feedback from Social Media

The Hidden Value of Customer Feedback from Social Media

Most companies that are active on social media are aware of the importance of having a social media manager, a specialist who analyzes and brings their insights and conclusions about the company’s status on social media sites to management. There are obvious metrics and superficial insights that can be gained from a cursory examination of the data generated by social media analytics.

The Differences Between Customer Experience and Customer Engagement

The Differences Between Customer Experience and Customer Engagement

With all the emphasis put on the customer in the global business environment, knowing what your customers want, how they feel about your products or services and what their expressed views are on social media, knowing the nuances of customer terminology is critical to be able to differentiate between a satisfied customer and one who seethes beneath the surface because they believe their views are muted by more popular trends.

In-Store Wi-Fi Can Enhance Customer Experience and Grow Sales

In-Store Wi-Fi Can Enhance Customer Experience and Grow Sales

If you have ever been in a retail store where you are trying to access the Internet (to compare price, for example) and find yourself without Wi-Fi access, you may start to think that there is something the store does not want you to know. What is closer to the truth of the matter is that the company does not see the value of having Wi-Fi in its store, and it goes beyond just the customer.

Maintaining Productivity While You Travel

Maintaining Productivity While You Travel

In today’s workplace, one thing that is almost a certainly is the need to stay in the productivity loop while you are traveling or working from a remote location. Many options exist for you and your staff to remain in touch while one or more team members are either on the move or located away from the office.

Mac Users – You’re Not Safe

Mac Users – You’re Not Safe

If you’ve heard it once, you’ve heard it a thousand times. Mac’s are just “safer” than PC’s. They’re less prone to viral and other types of hacking attacks. This has, in fact, been a major selling point for the machines, and Apple has used it to good advantage.

When Employees Take Over The Technology

When Employees Take Over The Technology

When people think about extreme reactions to changes in technology within a company, what most often comes to mind is the older worker, the one who is not a digital native. These are the people for whom change has come too quickly and demanded retraining for positions that otherwise were following a simpler and established routine.