Wells Fargo Outage… what you need to know

If you’re a Wells Fargo consumer, you’ve probably noticed that the Wells Fargo site has been down since this morning.  To our knowledge, this is not an attack on Wells Fargo.  Instead, it appears that one of their data centers experienced a power shutdown after smoke was detected in one of their facilities.   As of this writing, mobile and online banking are offline.  You can go the bank and deposit/withdraw funds, but the systems experiencing significant lag, and transactions that are completed today may not post until Monday.

Unfortunately, the bad guys have come out as well.  There are some people online posing as Wells Fargo employees and asking obviously frustrated and unsuspecting consumers to post their Wells Fargo username/password to have the issue immediately resolved.   This of course, is a major issue that will compromise Wells Fargo accounts for those users.

There’s a couple of things to know:

  1. First and foremost – never ever give your Wells Fargo username/password out to anyone.   Wells Fargo and any other bank will never call/email you asking for this information.  They won’t ask you for it if you call them either.   The people who do call asking for this are trying to steal your information and your hard earned cash.
  2. Even the largest of organizations need a detailed and TESTED business continuity/disaster recovery plan.  As you can see, a disaster doesn’t have to be something major as an earthquake;  it can be something as small as some smoke in your data center.   Your company should have a detailed disaster recovery/business continuity plan in place, and your IT team should be testing this plan at least twice a year.

Not sure if your disaster recovery/business continuity plan will work when you need it most?   Are you sure that your staff isn’t giving away sensitive passwords to your business banking account in an attempt to try to fix an issue?

Contact us to discuss how you can best prepare your business against such attacks and disasters.